Terms & Conditions
Payment Terms
Terms are net 20 from the date of invoice. Terms may be established by completing our Customer Credit Application. Three industry trade references and banking information are required for open terms. Return check charge is $30.00
No shipments will be made to accounts that are fifteen (15) days past due or over their credit limit.
VISA, MasterCard, and American Express cards and checks by phone are accepted at the time of order.
Remittance address: Rankserve Imaging Supplies, 17800 S. Main Street, Ste#304 Gardena, CA 90248.
Freight Policy
We will ship on your account at your request. All in stock order approved by our credit department by 2:30 PM PST will ship the same day.
Credit Policy
Credit claims (short shipments, etc.) must be made no later then 10 days after invoice date. Proof of delivery requests must be made no later than 30 days after the invoice date. No deductions from invoice will be accepted for returns. Credit will be issued after the return has been processed.
Cancellation Policy
Most orders are prepared for same-day shipment within the hour after the order is received. Please call your sales rep. to check if you are still able to cancel your order. If not you will need a return authorization (RA) number (see bellow). A 15% restocking fee will be assessed and all freight charges (both ways) are the responsibility of the customer.
Returns Policy
Requests for returns must be made within 30 days of the invoice date. All returns require a return authorization (RA) number. This can be obtained by calling your sales rep. Upon approval you will be issued an RA, which must be visible on all items being returned.
All items (including those shipped in error) must be returned in saleable condition and in the original manufacturer’s labeled packaging enclosed within a shipping carton and must include all packing materials and blank warranty cards. Please do not write the RA number or stick labels on the original packaging, as that will make it non salable. Freight credit will not be given for customer errors in ordering.
Credit will not be given until the product in question has been received back by Rankserve.
No restocking fee within 30 days if it is not a customer error. After 30 days from invoice Rankserve reserves the right to not accept any returns. If accepted they are subject to 15%+ restocking fee.
Shipping Damage
Rankserve inspects all packages before shipping to ensure they are in good condition. If you receive a damaged package, please note the problem when signing the receipt and inform both Rankserve and the freight carrier. Keep all boxes until further advised by the freight carrier. Please comply with all of the specific carrier's rules and procedures regarding damage claims. Please keep record of the dates of claim, contact and with whom you spoke.
Defective Product Returns
Cartridge-based copier and fax supplies require a letter from the manufacturer or Authorized Service Technician describing the defect(s). The letter must be on an authorized service company's letterhead. A copy of this letter must be provided prior to the issuance of an RA; a copy of the service log for the last year must also be included.
All claims of defective product must be made within 30 days of the invoice and returned with the OEM box in a protective outer box like we shipped to customer. The items will be inspected and toner cartridges will be weighed. Product that is found to be non-defective, used, or not from Ranksever will not be credited.
